At x55, we understand that your personal information is exactly that — personal. This Privacy Policy explains precisely what data x55 collects from Pakistani players, why we collect it, how it is used, who it is shared with, and how it is protected. We are committed to full transparency in our data practices, and to giving you meaningful control over your own information.
Six foundational commitments that govern how x55 handles every piece of data associated with your account.
x55 collects only the personal data that is strictly necessary to provide our services, meet legal obligations, and protect players. We do not collect data for the sake of building extensive profiles beyond what is needed to operate a licensed gaming platform responsibly for Pakistani players.
We tell you what data we collect, why we collect it, and who we share it with — in plain language, not buried in impenetrable legal paragraphs. This Privacy Policy is the complete and honest account of x55's data practices. There are no hidden data flows not described in this document.
Data collected for one stated purpose is not used for a different purpose without fresh consent or a new legal basis. Data provided during KYC verification for age confirmation is not repurposed for marketing profiling. Data provided to process your JazzCash withdrawal is not used to build a gambling behaviour model.
All personal data held by x55 is protected by layered technical security controls — 256-bit SSL in transit, encryption at rest, role-based access controls, and automated anomaly detection. Regular security audits are conducted on our data infrastructure. No security framework is infallible, but x55 maintains industry-leading protections.
You have genuine, exercisable rights over your personal data — including the right to access what we hold, correct inaccuracies, request deletion where legally permissible, and object to certain processing activities. x55 will respond to all data rights requests within 30 days of receipt without charging a fee.
x55 does not retain personal data indefinitely. Specific retention periods apply to each data category based on legal obligation, regulatory requirement, and operational necessity. When the retention period for a data category expires and no legal basis for continued retention exists, the data is securely deleted or anonymised.
This Privacy Policy applies to all personal data collected and processed by x55 in connection with the operation of the x55 online casino and sports betting platform at x55.cam ("the Platform"). It applies to all registered players, prospective users who visit the Platform without registering, and any individual who interacts with x55 through the live chat support function, contact email, or any other communication channel operated by x55.
For the purposes of applicable data protection law, x55 (referred to in this document as "x55", "we", "us", or "our") acts as the data controller with respect to the personal data of Pakistani players and all other individuals whose data is processed in connection with the Platform's operations. As data controller, x55 determines the purposes and means by which personal data is processed.
x55 collects the following categories of personal data in connection with the operation of the Platform and the provision of services to Pakistani players:
| Data Category | Specific Data Points | Collection Stage |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, nationality | Registration & KYC verification |
| Contact Data | Email address, mobile telephone number, residential address | Registration |
| Financial Data | JazzCash / EasyPaisa account references, bank account details, transaction history | Deposit / withdrawal processing |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system, session logs | Automatic — all platform access |
| Responsible Gaming Data | Deposit limits set, self-exclusion status, cool-off period records | Player account settings activity |
| Communications Data | Live chat transcripts, support email content, complaint records | Customer support interactions |
| KYC Document Data | CNIC images, passport scans, driver's licence copies submitted for verification | Identity verification |
x55 does not collect sensitive personal data categories — such as racial or ethnic origin, political opinions, religious beliefs, or health data — in the ordinary course of platform operations. Where a player voluntarily discloses health information in the context of a responsible gaming request (for example, disclosing a gambling disorder diagnosis to support a self-exclusion request), such information is treated with the highest level of confidentiality and is not used for any purpose other than the welfare management of the relevant account.
x55 collects personal data through the following mechanisms:
x55 processes personal data only where a valid legal basis exists under applicable data protection law. The legal bases on which x55 relies are as follows:
The personal data collected by x55 is used for the following specific purposes:
x55 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Personal data is shared only in the following defined circumstances:
The operation of the x55 platform may involve the transfer of personal data to servers, processing infrastructure, or third-party service providers located in jurisdictions outside Pakistan. Where such transfers occur, x55 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Privacy Policy.
Safeguards used by x55 for international transfers include contractual data protection clauses binding the recipient to obligations equivalent to those applicable to x55, technical encryption protections applied to data both in transit and at rest, and, where applicable, transfers to jurisdictions that have been assessed as providing an adequate level of data protection by relevant international standards bodies.
You may request further information about the specific safeguards applicable to any international transfer of your data by contacting x55 support at the details provided in Section 16 of this policy.
The x55 platform uses cookies and similar tracking technologies to enable core platform functionality, maintain your logged-in session, and analyse platform usage for improvement purposes. The following categories of cookies are used:
You may configure your browser to block or delete cookies, though doing so may impair your ability to log in to and use the x55 platform. Most modern browsers provide cookie management controls within their settings or privacy menus.
x55 retains personal data for the minimum period necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal, regulatory, and licensing obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where x55 is required to retain data beyond your preferred retention period due to a legal or regulatory obligation, we will inform you of this where notification is practicable.
As a player whose personal data is processed by x55, you are entitled to exercise the following rights at any time by submitting a request to x55 support:
You have the right to request a copy of all personal data held by x55 about you, including what data is held, why it is processed, and who it has been shared with. x55 will provide this within 30 days of a valid request, free of charge.
Where personal data held by x55 is inaccurate or incomplete, you have the right to request its correction. Update requests for basic account data (email, phone) can be made directly through your account settings. CNIC and identity data corrections require submission of updated verification documents.
You may request deletion of your personal data where x55 no longer has a legitimate reason to process it. Note that x55 cannot delete data that is required to be retained under gaming licence or AML regulatory obligations — in such cases, we will inform you of the applicable retention obligation and the earliest date at which deletion can be completed.
Where you contest the accuracy of data, or where you object to a particular processing activity but do not request deletion, you may ask x55 to restrict processing of the relevant data pending resolution of the contested matter. During the restriction period, x55 may retain the data but will not process it beyond storage.
Where x55 processes your personal data on the basis of contract or consent using automated means, you have the right to receive a copy of that data in a structured, machine-readable format to enable transfer to another service provider.
You may object at any time to processing activities based on x55's legitimate interests — including automated profiling for responsible gaming monitoring or marketing personalisation. You also have an absolute right to object to direct marketing at any time, which x55 will honour immediately upon receipt of your objection.
To exercise any of the rights described above, submit your request via the x55 live chat support function or by emailing [email protected]. x55 will respond within 30 days. Where a request is complex or numerous, the response period may be extended by an additional 30 days with notification to you.
The x55 platform is strictly intended for adults aged 21 years and over. x55 does not knowingly collect, process, or retain personal data from individuals under the age of 21. All registration submissions are subject to age verification, and x55 requires KYC identity documents — including CNIC, which in Pakistan is only issued to individuals aged 18 and above — to be provided before full account access is granted.
In the event that x55 becomes aware that a player under the age of 21 has successfully registered an account or otherwise provided personal data to the platform, all data associated with that account will be immediately deleted, the account will be closed, and any funds deposited will be returned to their source payment method subject to verification of the refund destination.
If you are a parent or guardian and believe your child has accessed the x55 platform and provided personal data, please contact x55 support immediately at [email protected] with details of the situation so that appropriate action can be taken promptly.
x55 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
The x55 platform integrates services from regulated third-party providers — including certified game studios, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), and identity verification providers — whose services are necessary to operate the x55 platform for Pakistani players. Where personal data is shared with these providers, it is shared on a minimum-necessary basis under binding contractual data protection obligations.
x55 is not responsible for the privacy practices of third-party game studios operating their own live dealer streams within the x55 environment. Players should be aware that interaction with live dealer streams may involve camera feeds and voice capture by the game studio, governed by the studio's own privacy policy rather than this x55 Privacy Policy.
Any links to external websites that may appear on the x55 platform are provided for informational purposes only. x55 does not control the content or data practices of external websites and accepts no responsibility for their privacy standards. Visiting an external site from a link on x55 is done at your own discretion and risk.
x55 collects and processes data specifically in connection with its responsible gaming obligations. This includes records of deposit limits you have set, session time alert preferences, cool-off period activations, self-exclusion requests, and any communications in which you have disclosed information about your gambling behaviour or mental health in the context of seeking responsible gaming assistance.
Responsible gaming data is processed on the legal basis of legal obligation (gaming licence compliance) and, where applicable, the protection of the vital interests of the player. This data is treated with the highest level of sensitivity within x55's internal data handling procedures — it is accessible only to the x55 Player Safety team and is never used for marketing profiling, bonus targeting, or any purpose other than the administration of the player's welfare on the platform.
Where a player has applied a self-exclusion on the x55 platform, records of that exclusion are retained for the full duration of the exclusion period and for a minimum of 5 years thereafter. This retention is necessary to prevent accidental re-registration and to demonstrate regulatory compliance in the event of audit. Self-exclusion records may also be shared with partner platforms where x55 participates in cross-platform exclusion schemes.
For further information about x55's responsible gaming programme and the tools available, please visit our Responsible Gaming page.
x55 may update this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, changes in the services we offer, or changes in the third-party providers we engage. The effective date and last updated date displayed at the top of this document will be revised to reflect any update.
Where a proposed update materially alters your rights, the nature of data we collect, or the purposes for which your data is used, x55 will notify registered Pakistani players via their registered email address prior to the updated policy taking effect, providing a summary of the key changes and a link to the full updated document.
For minor updates — such as clarification of existing provisions, correction of typographical errors, or updates to reflect changes in our payment provider list — x55 may update this policy without individual notification, relying on the "last updated" date change and the availability of the updated document on the x55 platform.
Your continued use of the x55 platform following publication of an updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept the updated policy, you must discontinue use of the platform and request account closure.
To exercise any of your privacy rights, submit a data subject request, raise a concern about x55's data practices, or request further information about any aspect of this Privacy Policy, please contact the x55 Data Protection team through the following channels:
If you are dissatisfied with x55's response to a privacy concern, you have the right to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction in which x55 holds its gaming licence. x55 will cooperate fully with any supervisory authority investigation.
This Privacy Policy was last reviewed and updated on 1 January 2026. The current version supersedes all previous versions of the x55 Privacy Policy.
Now that you understand exactly how x55 protects your personal information, experience the platform with confidence — 1,000+ certified games, live PSL cricket betting, and instant JazzCash withdrawals, all under 256-bit encryption.
Gambling involves risk. For entertainment only. 21+ only. Please play responsibly.